Welcome to Flight Rights

This website has been designed to help you, the passenger, understand your rights and entitlements in the event that your air travel plans are disrupted.

Cancellations & Delays

Use this form to submit complaints regarding flight cancellations, long delays or instances of denied boarding.

Persons with Reduced Mobility

Use this form to submit complaints regarding the assistance provided to you at the airport or on your flight as a PRM.

Not On My Flight

The Commission for Aviation Regulation supports the Not On My Flight campaign.

EU National Enforcement Bodies

Contact details for other EU National Enforcement Bodies.

Cancelled Flights

If your flight has been cancelled - either well in advance of your scheduled travel date or just before departure – click below for information on your rights and entitlements.

Delayed Flights

If your flight has been delayed for at least 2 hours, click below for information on your rights and entitlements.

Reduced Mobility

If you have a disability or are of reduced mobility, and would like information on the type of assistance you are entitled to receive at the airport or on-board the aircraft, please click below.

Denied Boarding

If you were refused boarding on your flight even though you had a confirmed reservation, the appropriate travel documentation and you were at the boarding gate in good time, click below for information on your rights.

About the Commission for Aviation Regulation

Established on the 27th February 2001, the Commission for Aviation Regulation (CAR) is an independent public body in Ireland with many functions including the determination of airport charges at Dublin Airport and the licensing of tour operators, travel agents and air carriers. The CAR also approves groundhandling service providers and it has a significant consumer protection role. Click here for further information about the CAR and its functions.

Fáiltíonn an Coimisiún roimh ghearáin nó comhfhreagras i nGaeilge maidir lena róil maidir le cearta aerphaisinéirí. Ba chóir cumarsáid Ghaeilge a sheoladh go díreach chuig info@aviationreg.ie.

Consumer protection: Airlines reimburse over 500,000 flight vouchers as result of the European Commission and consumer authorities action in COVID-19 pandemic

Thursday 21 July 2022

Consumer protection: Airlines reimburse over 500,000 flight vouchers as result of the European Commission

Aer Lingus Flight Cancellations

Friday 15 July 2022

The Commission for Aviation Regulation is aware of some passengers experiencing cancellations or delays with