Welcome to Flight Rights

This website has been designed to help you, the passenger, understand your rights and entitlements in the event that your air travel plans are disrupted.

Find out more information

Cancellations & Delays

Use this form to submit complaints regarding flight cancellations, long delays or instances of denied boarding. Click here to make a complaint about cancellations and delays

 

Persons with Reduced Mobility

Use this form to submit complaints regarding the assistance received when making your reservation, at the airport or on-board the aircraft.

Click here to make a complaint regarding assistance received

 

Cancelled Flights

If your flight has been cancelled - either well in advance of your scheduled travel date or just before departure – click below for information on your rights and entitlements.


More information on cancelled flights

Delayed Flights

If your flight has been delayed for at least 2 hours, click below for information on your rights and entitlements. 



More information on delayed flights

 

 

Reduced Mobility

If you have a disability or are of reduced mobility, and would like information on the type of assistance you are entitled to receive at the airport or on-board the aircraft, please click below.


Reduced mobility information

Denied Boarding

If you were refused boarding on your flight even though you had a confirmed reservation, the appropriate travel documentation and you were at the boarding gate in good time, click below for information on your rights.

More information on your flight rights

 

About the Commission for Aviation Regulation

Established on the 27th February 2001, the Commission for Aviation Regulation (CAR) is an independent public body in Ireland with many functions including the determination of airport charges at Dublin Airport and the licensing of tour operators, travel agents and air carriers. The CAR also approves groundhandling service providers and it has a significant consumer protection role. Click here for further information about the CAR and its functions. 


Fáiltíonn an Coimisiún roimh ghearáin nó comhfhreagras i nGaeilge maidir lena róil maidir le cearta aerphaisinéirí. Ba chóir cumarsáid Ghaeilge a sheoladh go díreach chuig info@aviationreg.ie.
 

 

Latest News

Regulation EC 261/2004 - Guidance Note on Flight Cancellations: Refunds and Vouchers

Thursday, 23 April 2020

In accordance with Regulation EC 261/2004, passengers have the right to choose a refund of the ticket price paid when their flight is cancelled. Airlines are entitled to offer vouchers to passengers. Passengers can choose to accept a voucher but are under no obligation to do so.

COVID-19 Related Advice – Guidance on Regulation EC261/2004

Monday, 23 March 2020

We have updated this note to provide further clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the COVID-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.

© 2020 flightrights.ie
  • Commission for Aviation Regulation, 3rd Floor 6 Earlsfort Terrace, Dublin 2, Ireland.
  • Phone: +353 1 6611700

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