This website has been designed to help you, the passenger, understand your rights and entitlements in the event that your air travel plans are disrupted.
Find out more information
Use this form to submit complaints regarding flight cancellations, long delays or instances of denied boarding. Click here to make a complaint about cancellations and delays
Use this form to submit complaints regarding the assistance received when making your reservation, at the airport or on-board the aircraft.
Click here to make a complaint regarding assistance received
If your flight has been cancelled - either well in advance of your scheduled travel date or just before departure – click below for information on your rights and entitlements. More information on cancelled flights
If your flight has been delayed for at least 2 hours, click below for information on your rights and entitlements. More information on delayed flights
If you have a disability or are of reduced mobility, and would like information on the type of assistance you are entitled to receive at the airport or on-board the aircraft, please click below. Reduced mobility information
If you were refused boarding on your flight even though you had a confirmed reservation, the appropriate travel documentation and you were at the boarding gate in good time, click below for information on your rights. More information on your flight rights
Established on the 27th February 2001, the Commission for Aviation Regulation (CAR) is an independent public body in Ireland with many functions including the determination of airport charges at Dublin Airport and the licensing of tour operators, travel agents and air carriers. The CAR also approves groundhandling service providers and it has a significant consumer protection role. Click here for further information about the CAR and its functions.
Passengers scheduled to fly into or out of Irish airports tomorrow, Friday 12th October 2018, may experience some disruption as a result of Storm Callum. If your flight is delayed or cancelled as a result of this event, then it is important you are aware of your rights and entitlements.
Wednesday 19 September 2018: Passengers scheduled to fly into or out of Irish airports today, Wednesday 19th September 2018, may experience some disruption as a result of Storm Ali. If your flight is delayed or cancelled as a result of the severe weather conditions forecast, then it is important that you are aware of your rights and entitlements.