This website has been designed to help you, the passenger, understand your rights and entitlements in the event that your air travel plans are disrupted.
Find out more information
Use this form to submit complaints regarding flight cancellations, long delays or instances of denied boarding. Click here to make a complaint about cancellations and delays
Use this form to submit complaints regarding the assistance received when making your reservation, at the airport or on-board the aircraft.
Click here to make a complaint regarding assistance received
Not On My Flight
The Commission for Aviation Regulation supports the Not On My Flight campaign
EU National Enforcement Bodies
Contact details for other EU National Enforcement Bodies
If your flight has been cancelled - either well in advance of your scheduled travel date or just before departure – click below for information on your rights and entitlements. More information on cancelled flights
If your flight has been delayed for at least 2 hours, click below for information on your rights and entitlements. More information on delayed flights
If you have a disability or are of reduced mobility, and would like information on the type of assistance you are entitled to receive at the airport or on-board the aircraft, please click below. Reduced mobility information
If you were refused boarding on your flight even though you had a confirmed reservation, the appropriate travel documentation and you were at the boarding gate in good time, click below for information on your rights. More information on your flight rights
Established on the 27th February 2001, the Commission for Aviation Regulation (CAR) is an independent public body in Ireland with many functions including the determination of airport charges at Dublin Airport and the licensing of tour operators, travel agents and air carriers. The CAR also approves groundhandling service providers and it has a significant consumer protection role. Click here for further information about the CAR and its functions.
In accordance with Regulation EC 261/2004, passengers have the right to choose a refund of the ticket price paid when their flight is cancelled. Airlines are entitled to offer vouchers to passengers. Passengers can choose to accept a voucher but are under no obligation to do so.
We have updated this note to provide further clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the COVID-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.