Ryanair Flight Cancellations
The Commission for Aviation Regulation is the national enforcement body for flights that depart from airports in Ireland.
France. If your flight departs from an airport in France please contact Tel: +33 1 58 09 43 21 www.developpement-durable.gouv.fr
Luxembourg. If your flight departs from an airport in Luxembourg please contact Tel: +352 247 84159 +352 247 84334 Fax: +352 22 16 07 email@example.com
The Netherlands. If your flight departs from an airport in the Netherlands please contact Tel: +31 884 890 000 Fax: +31 704 5630 13 www.ILenT.nl
Spain. If your flight departs from an airport in Spain please contact Tel.: + 34 91 396 82 10 http://www.seguridadaerea.es
United Kingdom. If your flight departs from an airport in the United Kingdom please contact Tel: +44 20 7453 6888 Fax: +44 20 7240 7071 firstname.lastname@example.org
If Ryanair cancels a flight, it must offer you the choice of an alternative flight at the earliest opportunity or at a later date of your choice subject to the availability of seats or a full refund of the ticket.
Ryanair is entitled to offer a passenger comparable transport to the final destination if no alternative flight with the carrier is available. When a place is served by several airports, Ryanair may offer a flight to an alternative airport to that originally booked. Ryanair is then obliged to bear the cost of transferring you to the airport that you had booked or to another close-by destination agreed with you.
Care and Assistance
If your agreed rerouted flight departs later than your original, you must be offered care and assistance free of charge while waiting for your rerouted flight– specifically, reasonable meals and refreshments in relation to the waiting time, hotel accommodation in cases where an overnight stay becomes necessary, transport between the airport and place of accommodation and two telephone calls, emails, faxes or telexes.
For example, if as a result your being re-routed following a cancellation, your new time of departure is reasonably expected to be at least the day after the original day of departure, Ryanair should also offer you:
(i) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary,
(ii) transport between the airport and place of accommodation (hotel or other).
Where it is not feasible for Ryanair to arrange the care set out above, and you do so yourself, Ryanair should reimburse you for your reasonable receipted expenses upon application to: Ryanair Customer Services Dept., P.O Box 11451, Swords, Co. Dublin, Ireland. Alternatively, you can apply for re-imbursement using the links to the Ryanair claim forms listed below.
Compensation in the event of cancellation depends on a number of factors.
Firstly compensation is payable in the event of a cancellation regardless of whether you have travelled or claimed a refund of your flight if you have received less than two weeks (fourteen days).
In the event that you have been given notice of the cancellation of more than two weeks (fourteen days) before the scheduled time of departure then you are not entitled to compensation.
Ryanair may not have to compensate you if you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival
If you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hour after the scheduled time of arrival.
Compensation is not payable if Ryanair can prove that the cancellation was caused by an extraordinary circumstance which could not have been avoided even if all reasonable measures were taken no compensation is payable (e.g. a cancellation due to an air traffic control strike, bird strike or weather conditions that are incompatible with the safe operation of the flight).
Compensation in the event of a cancellation also depends on the distance of the flight and the reason for the cancellation. The distance of a flight determines the amount of compensation due. If the distance is:
1500km or less the amount payable is €250 for example short haul Dublin – Barcelona or Dublin – Milan are less than 1500km.
1500km – 3500km and all EU flights over 3500km the amount payable is €400 for example Dublin – Malaga or Dublin – Faro are over 1500km but less than 3500km.
It is very important to note that compensation is distinct from and separate to the notion of reimbursement of expenses and/ or the refund of the cost of an unused flight ticket.
If you choose to make a claim for expenses or compensation from Ryanair, you must contact the airline directly. This is covered in Article 15 of their terms and conditions found on their website.
Links to Ryanair claim forms are listed below:
Claiming expenses and compensation – https://eu261expenseclaim.ryanair.com/
Claiming compensation only – https://contactform.ryanair.com/?cr=eu261&lg=en&id=78
Ryanair aims to deal with your application within 4 to 6 weeks. It is important to remember that Ryanair is not required to pay compensation if the cancellation was outside of their control (extraordinary circumstances). Once Ryanair has finished dealing with your claim and if you do not agree with their decision, you can refer the matter to:
The Commission for Aviation Regulation.
6 Earlsfort Terrace
It is important to remember that we only deal with flights departing from Ireland and that we will not deal with any complaint unless you have first submitted it directly to Ryanair. Details of our complaint process can be found on www.flightrights.ie.
A list of other relevant national enforcement bodies for countries also affect by the recent Ryanair cancellations is available at the top of this page. Please use the links provided to contact the relevant body for your flight disruption.