News

Flight Bans, Cancellations and Passengers Transiting Through Great Britain

Flight Bans, Cancellations and Passengers Transiting Through Great Britain

EC261/2004 - Method of payment of refunds issued by airlines

The Commission for Aviation Regulation has received a number of queries in relation to the method of payment of refunds under Regulation EC 261 of 2004

Regulation EC 261/2004 - Guidance Note on Flight Cancellations: Refunds and Vouchers

In accordance with Regulation EC 261/2004, passengers have the right to choose a refund of the ticket price paid when their flight is cancelled. Airlines are entitled to offer vouchers to passengers. Passengers can choose to accept a voucher but are under no obligation to do so.

COVID-19 Related Advice – Guidance on Regulation EC261/2004

We have updated this note to provide further clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the COVID-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.

Guidance Note on Airline Flight Cancellations – Regulation EU 261/2004

Commission for Aviation Regulation Guidance Note on Airline Flight Cancellations – Regulation EU 261/2004 which applies to all flights departing from EU airports or arriving into EU airports from non-EU countries on EU carriers.

COVID-19 Related Advice – Guidance on Regulation EC261/2004

We are issuing this note to provide clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the Covid-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.

Flybe has ceased operations 5th March 2020

Flybe has ceased operations UK regional airline Flybe entered administration overnight. All flights have been grounded and the UK business has ceased trading with immediate effect.

COVID-19 Related Advice

Advice to passengers in relation to COVID-19 and their travel arrangements.

Norwegian to end flights between Ireland and North America from 15 September 2019

Information notice for passengers with bookings to travel from Cork, Dublin and Shannon airports to airports in New York and Providence, Rhode Island in the USA and Hamilton near Toronto in Canada after 15 September 2019.

Flight Disruptions at Hong Kong International Airport

Hong Kong Airport advise today, 13 August 2019, that terminal operations at Hong Kong International Airport have been seriously disrupted, and all check-in processes have now been suspended. All passengers in Hong Kong were earlier advised to leave the terminal buildings as soon as possible. Affected passengers are advised to contact their respective airlines for flight arrangement. Passengers flying from Ireland to Hong Kong can keep abreast of notifications from the airport managing company at the following web address: https://www.hongkongairport.com.

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