Statement by the Commission for Aviation Regulation on Ryanair Flight Cancellations

(02 Aug 2018)

Arising from the current strike action affecting Ryanair flights, passenger rights are protected under European legislation and it is important that all passengers are aware of their entitlements.  The Commission for Aviation Regulation expects that Ryanair will send all affected passengers information about their rights and entitlements.

We provide details of entitlements on our site https://www.flightrights.ie

In summary the following should be noted by all affected passengers.

 

Flight Cancellations

If your flight is cancelled Ryanair must offer you the following choices:
- re-routing as soon as possible;
- re-routing at a later date at your convenience; or
- a refund.

 

If you choose to be re-routed as soon as possible, Ryanair must provide you with care and assistance while you wait for the alternative flight.  Care and assistance means:

- meals and refreshments in reasonable relation to the waiting time
- hotel accommodation where an overnight stay becomes necessary
- transport between the airport and place of accommodation (hotel or other)
- two free telephone calls/access to email

 

If Ryanair does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to submit copies of these receipts directly to Ryanair.

 

Flight Delays

If your flight is delayed for more than 2 hours, Ryanair must provide you with care and assistance. If your flight is delayed by more than 5 hours, Ryanair must offer you the choice between continuing your journey and a refund of the cost of your ticket.   Please note that it is not possible for passengers to travel and avail of the full refund.

 

Compensation

Passengers are entitled to compensation where a flight is cancelled or delayed by more than 3 hours except where the cancellation or delay is due to extraordinary circumstances.  Affected passengers are advised to contact Ryanair directly.  

 

Claims

If you need to make a claim, contact Ryanair directly.  If you do not agree with their decision, you can refer the matter to the Commission for Aviation Regulation and we will deal with it at no cost to yourself.  Details of our complaint process can be found on www.flightrights.ie.

 

Contact Us

Passengers who remain unclear about their entitlements or who have further queries, please contact this Office on 1890 787 787 or + 353 1 6611700.

 

Media Queries

All media queries should be directed to: Johnny Fallon – 085-8895103 johnny@carrcommunications.ie

 

© 2018 flightrights.ie
  • Commission for Aviation Regulation, 3rd Floor Alexandra House, Earlsfort Terrace, Dublin 2, Ireland.
  • Phone: +353 1 6611700

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