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Information for Passengers affected by London airspace restrictions September 2022

Passengers scheduled to fly into or out of London airports may experience disruption as a result of airspace restrictions. If your flight is delayed or cancelled then it is important that you are aware of your rights and entitlements.

Compensation is not normally payable where cancellations are caused by circumstances outside of the airlines control. Cancellations arising as a direct result of these airspace closures are likely to be considered extraordinary circumstances. As a result, compensation is unlikely to be payable to consumers.

 

Flight Cancellations 

In the event that your flight is cancelled then your air carrier must offer you the choice between the following:
– re-routing as soon as possible:
– re-routing at a later date at your convenience: or
– a refund.

If you choose the first option (re-routing as soon as possible) then your air carrier must provide you with care and assistance whilst you wait for the alternative flight. Care and assistance comprises:

– meals & refreshments in reasonable relation to the waiting time;
– hotel accommodation where an overnight stay becomes necessary;
– transport between the hotel accommodation and the airport;
– 2 free telephone calls/ access to email.

Flight Delays

If your flight is subject to a long delay (2 hours +), your air carrier must provide you with the care and assistance described above. In addition, if your flight is delayed by more than 5 hours, it must offer you the choice between:
– continuing with your journey: or
– a refund of the cost of your ticket.

Please note that it is not possible for passengers to travel and avail of the full refund.

If your air carrier does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to then submit copies of these receipts to their air carrier for reimbursement.

Additional Information

In both situations (i.e. flight cancellations and long delays) air carriers should provide affected passengers with written notices setting out their rights and entitlements under EC Regulation 261/ 2004.

In situations where an air carrier is unable to provide a suitable alternative flight and passengers travel at their own expense with an alternative air carrier, the original air carrier’s liability is limited to a full refund of the original flight costs.

Contact Us

Passengers who remain unclear about their entitlements as set out in EC Regulation 261/ 2004, or who have further queries in relation to same, should check our website www.flightrights.ie