Complaint Procedure

Please read the information below before completing the complaint form.

  1. Have you made your complaint to your air carrier?

  2. If not we recommend that you submit your complaint directly to your air carrier first. Please refer to the "make a complaint" section of this website for further information. We recommend that you allow a reasonable timeframe for a response, usually 4-6 weeks.

  3. If you have submitted your complaint to the air carrier and have received a response you are not satisfied with or have not received any response after 6 weeks please continue on to the complaint form.

  4. Please ensure you enclose a copy of your booking confirmation, copies of the letters/emails you have exchanged with the air carrier concerned and copies of any relevant receipts, as this information is necessary for us to investigate your case. These documents should be uploaded to the complaint form, but they may be emailed to apr@aviationreg.ie with your complaint reference number in the subject line of the email if you have difficulty attaching them.

  5. The Commission for Aviation Regulation can only carry out investigations in relation to flights departing from Irish Airports and flights arriving into Ireland from outside of the EU where the flight is operated by an EU airline. For information on making complaints relating to departures from other EU countries, please refer to the "make a complaint" section of this website.

  6. If you require any assistance please contact us at 01 6611700

  7. All complaints are dealt with on a date of receipt basis and we will provide a response to your complaint as soon as possible.

Continue to complaint form


Fáiltíonn an Coimisiún roimh ghearáin nó comhfhreagras i nGaeilge maidir lena róil maidir le cearta aerphaisinéirí. Ba chóir cumarsáid Ghaeilge a sheoladh go díreach chuig info@aviationreg.ie.
 

© 2021 flightrights.ie
  • Commission for Aviation Regulation, 3rd Floor 6 Earlsfort Terrace, Dublin 2, Ireland.
  • Phone: +353 1 6611700

Search

Search - Use spaces to separate your keywords