Flight Disruptions at Gatwick Airport
If your flight is delayed or cancelled as a result of disruptions at Gatwick Airport, then it is important you are aware of your rights and entitlements.
In the event that your flight is cancelled then your air carrier must offer you the choice between the following:
– re-routing as soon as possible:
– re-routing at a later date at your convenience: or
– a refund.
If you choose the first option (re-routing as soon as possible) then your air carrier must provide you with care and assistance whilst you wait for the alternative flight. Care and assistance comprises:
– meals & refreshments in reasonable relation to the waiting time;
– hotel accommodation where an overnight stay becomes necessary;
– transport between the hotel accommodation and the airport;
– 2 free telephone calls/ access to email.
If your flight is subject to a long delay (2 hours +), your air carrier must provide you with the care and assistance described above. In addition, if your flight is delayed by more than 5 hours, it must offer you the choice between:
– continuing with your journey: or
– a refund of the cost of your ticket.
Please note that it is not possible for passengers to travel and avail of the full refund.
If your air carrier does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to then submit copies of these receipts to their air carrier for reimbursement.
In both situations (i.e. flight cancellations and long delays) air carriers should provide affected passengers with written notices setting out their rights and entitlements under EC Regulation 261/ 2004.
Compensation is unlikely to be payable to passengers affected by flight cancellations or long flight delays as a direct result of this event as it is outside of the operator’s control and regarded as exempt under the passenger rights legislation.
Passengers who remain unclear about their entitlements as set out in EC Regulation 261/ 2004, or who have further queries in relation to same, should contact this Office on 1890 787 787 or + 353 1 6611700.