The European Commission has published new information explaining to all travellers the role of claim agencies (businesses offering to claim compensation for disrupted travel on behalf of the passenger) in the field of air passenger rights.
Passengers should always try first to contact the airline before considering any other action. In addition, National Enforcement Bodies, which are public authorities responsible for the enforcement of passenger rights rules at national level, exist in all Member States. They can be contacted freely and can provide all necessary information.
The Commission for Aviation Regulation is the competent National Enforcement Body to carry out investigations in relation to flights departing from Irish Airports and flights arriving into Ireland from outside of the EU where the flight is operated by an EU airline. For information on making complaints relating to departures from other EU countries, please refer to the "make a complaint" section of this website.